Pipeline, a.k.a. Campus Pipeline, was the name of the portal system when UNA purchased it, as well as the name of the company from which it was purchased.   Since that time, SunGard Higher Education, from whom UNA also purchases software, acquired the company Campus Pipeline.   During the last system upgrade, the opportunity arose to change the name from something less product or company specific to a more UNA specific name.   Thus, the name UNAPortal arose as it is a portal into many other UNA systems.

For some time, you will be able to reach the portal system via pipeline.una.edu.   However, you will be redirected to unaportal.una.edu as this is the new name.   This is to be expected as it will take some time for all students, faculty, alumni, friends, etc. around the world to learn the new name.   So, do not be alarmed, you will still receive the same world class service and education from the University of North Alabama that you experienced with Pipeline, we just have a new name!

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Your username should be your first and middle initials followed by your full last name.   Where duplicates exist, an additional number is added to your last name.   Example, JJDOE, JJDOE1

Please note this will be dependent on how you were entered into the Campus Mainframe System.   For many females, the middle name may be your maiden name.   Your username is automatically created by the system and authenticates to other systems (WebCT, Web for Students, Faculty), your username cannot be manually changed.

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ALL:  Your original password will be your 6-digit PIN.   If you haven't changed your PIN, it should be your birthdate in the form of MMDDYY.

If you cannot figure out your password, please call PCPC (7272) or email cpsupport@una.edu

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1. Log into UNAPortal.
2. Click on the My UNAPortal Tab.
3. Click on "My Account" in upper left hand corner.
4. Key in current Password.
5. Key in new password.
6. Key in new password to confirm new password.
7. Click on Save Changes.

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The UNAPortal system is shutdown for routine backups Tuesday - Saturday: 1:00 AM - 2:00 AM.

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Yes, anywhere there is an Internet connection and a supported Web browser.   Just point your browser to http://unaportal.una.edu.    NOTE: There is no WWW

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Verify that your username and password are correct.   Also, verify that cookies are enabled on your browser.   Consult your browser's help on changing your cookie settings.   For more browser issues click here.

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After 5 unsuccessful attempts at logging in to UNAPortal, your account will be disabled.   As a security precaution, this discourages break-in attempts by unauthorized persons.   Call PCPC (7272) or e-mail support at cpsupport@una.edu.   Your account may be accidentally disabled by a first time user who does not know his/her correct username, such as the case where a username is JJDOE1, the user may think his/her username is JJDOE.

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The Sun ONE Sync Software must be downloaded and installed on your PC.   This software may be downloaded from here or directly from Sun Microsystems.   You must use calendar.una.edu as the server name and port 6785 for synchronization.   For conflict resolution, you should set UNA's calendar server to be the master record.   You must use your UNAPortal username and password for verification.

For assistance, please consult the user's guide, available here or online at Sun Microsystems.   If you need further assistance, call PCPC (7272) (on campus) or email cpsupport@una.edu.

NOTE:  The download available on this page is for Windows 98, NT 4.0 SP6a, 2000 or XP only.   For other platforms, please visit Sun Microsystems website at www.sun.com for downloads and installation instructions.

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When accessing UNAPortal from off-campus, your connection will not be the same speed as on-campus.   When on-campus you are connecting over the Campus Network, which is faster than accessing UNAPortal off-campus where you are connecting back to UNA via a slower access (Dial-up/ISDN) method.

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Any UNAPortal account holder who is also a member of the UNA faculty or staff or is an officer of an organization recognized by the Student Life Office may request a campus-wide announcement.
The requested announcement must pertain to University activities.
All messages will be posted exactly as submitted unless defamatory, obscene, or otherwise illegal.

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1. Log on to UNAPortal.
2. Click on the "My UNAPortal" Tab.
3. In the left lower hand column, click on the link "Request Campus Announcement".
4. Fill in form and click Submit.

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Yes, from the "My UNAPortal" tab, click on "My Account", (upper left corner) from the "Change Timeout window", use the drop-down box and select your desired timeout.   If you extend your timeout and leave your workstation logged in to UNAPortal, someone can access your account for this timeout period.   Change this at your own risk.

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From the time you are admitted until you graduate or leave UNA, you have a UNAPortal account.   Upon graduation or leaving UNA, you will have a UNAPortal account for 18 months after your last ACTIVE semester at UNA.

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Administrative Services are available, Monday - Friday, 8:00 A.M. - 10:00 P.M.   This includes:  Registration, Student Record Information, Personal Information and Financial Aid Information.

NOTE:  Administrative Services is not available on Saturday & Sunday.

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Yes, you should add the following sites as "Trusted Sites".

Inside the Internet Explorer browser window:

1. Select "Tools" on the menu.
2. Select "Internet Options...".
3. Select the "Security" tab.
4. Select the "Trusted sites" zone.
5. Click on the "Sites..." button.
6. Make certain the box is NOT CHECKED for "Require server verification (https:) for all sites in this zone."
7. Enter unaportal.una.edu as the zone to be added.
8. Click the "Add" button.
9. Enter mail.una.edu as the zone to be added.
10. Click the "Add" button.
11. Enter calendar.una.edu as the zone to be added.
12. Click the "Add" button.
13. Enter webct.una.edu as the zone to be added.
14. Click the "Add" button.
15. Enter sctweb.una.edu as the zone to be added.
16. Click the "Add" button.
17. Enter paygw.una.edu as the zone to be added.
18. Click the "Add" button.
19. Enter wireless.una.edu as the zone to be added. (Only necessary for use on the wireless network.)
20. Click the "Add" button.
21. Click "OK."
22. Click "OK" again.

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In order for email to work properly, you will need to have port 8080 open to unaportal.una.edu or allow any traffic to unaportal.una.edu.   Some other functions such as UNAPortal or WebCT chat, messageboards, etc. may require other ports.   If you have any problems with these functions and are behind a firewall, please contact cpsupport@una.edu and tell us the problem, and if you can, the brand of firewall you are behind.   We will assist you in finding the port number that this function is trying to use.   If you have Norton Personal Firewall, further information can be found at http://mblc.state.ma.us/books/catalogs/vc/firewall_help.php.   For further assistance, please email cpsupport@una.edu for information on accessing UNAPortal.

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More than likely you have a pop up blocker installed on your system. (Yahoo! Toolbar, Google, etc.)   There are several different versions of these blockers, and therefore, we cannot tell you how to configure all of these.   You will need to read the help for your particular blocker.   Some blockers will allow the window to come up, if you hold the CTRL key down, while clicking on the link.   In Internet Explorer, with Windows XP Service Pack 2, there is a built-in pop-up blocker.   To configure IE's pop-up blocker, you must select Tools, then Pop-Up Blocker.   From this menu, you may turn the pop-up blocker on/off and add sites from which you wish to allow pop-ups.   If the pop-up blocker is turned on and you wish to allow it to work with UNAPortal or WebCT, select Pop-Up Blocker settings.   Finally, you must add each of the sites listed below.   In Netscape, you must select Edit, then Preferences, then Privacy & Security, then Popup Windows, then Allowed Sites, and add each of the sites listed below.

• unaportal.una.edu
• mail.una.edu
• calendar.una.edu
• webct.una.edu
• sctweb.una.edu
• paygw.una.edu
• wireless.una.edu (Only necessary for use on the wireless network.)

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Log on to your ISP account.   Minimize (NOT CLOSE) the EarthLink or Wal-Mart interface.   Open Netscape or Internet Explorer and enter the correct URL for UNAPortal - http://unaportal.una.edu

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Your email address is your username@una.edu.   This applies to faculty, staff and students.   For help in finding your username, click here.

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Each student may store up to 10MB of messages.
Each employee may store up to 60MB of messages.

Note:  This includes messages in the Inbox, Draft, Deleted Folder, Sent Folder and any other folders you may have created.

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60 (Sixty)

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Yes, the maximum size for an attachment is equal to your current storage quota.

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Yes, you may set up your client to send and receive your UNA mail.   You must select IMAP (Internet Message Access Protocol) as your incoming mail server type.   During setup, you must configure your incoming (IMAP) server to be mail.una.edu.   Off campus (including dorms), your outgoing (SMTP) server must be the SMTP of your Internet Service Provider (ISP).   In the campus dorms, this will be the SMTP server of Comcast.   On campus, this will be mail.una.edu.   In all cases, you must set your incoming (IMAP) server to use an encrypted connection via port 993.  

If you need help setting up an IMAP Client on campus (excluding campus dorms), please contact PCPC (7272) or email cpsupport@una.edu.   We fully support Microsoft Outlook and Outlook Express, but will assist you with other products.   We do not allow POP access to email.

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Yes, when in the email section, click "compose", then click on the "Address" icon located to the left of the To: line.   Click Search.   In the "Address Source" dropdown menu, select "UNA Directory".   Pick your search options, all, last name, etc, then click Search.   From the results, select enter either TO:. CC: or BC.

NOTE:  If you are using an IMAP client for email and want to search for CP users's addresses, please contact PCPC (7272) or email cpsupport@una.edu for assistance.

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Double click on the Title Bar (bar at the top of the e-mail window that will contain the text "UNAPortalE-Mail Center"), to maximize the window.   Then drag the window to where you can view its contents.

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Supported browsers for UNAPortal, SCT Web For, and WebCT for users with Windows Operating Systems are:

Internet Explorer 5.x (latest version) and 6.0 SP2

Netscape 7.2 and 8.1

Firefox 1.5.0.1 and 1.0.7

Mozilla 1.7.12

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Supported browsers for UNAPortal, SCT Web For, and WebCT for users with MACs are:

OS 9

Netscape 7.0

OS X v10.3

Netscape 7.2

Mozilla 1.7.12

Firefox 1.5.0.1

Safari 1.3.9

OS X v10.4

Netscape 7.2

Firefox 1.5.0.1

Safari 2.0

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Yes, there are recommended settings that will improve your UNAPortal connection.
In Internet Explorer:

1. Go to Tools.
2. Click on Internet Options.
3. Click on the Privacy Tab.
• Slide bar down to read "Accept all cookies"
4. Advanced Tab:
• Browser section:
• Check "Disable script debugging"
• Uncheck "Display a notification about every error"
• Security Section:  (toward bottom of window)
• Uncheck "Check for server certificate revocation"
• Uncheck "Do not save encrypted pages to disk"

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Yes, UNAPortal login requires the browser to be 128-bit encrypted.  To check your Internet Explorer browser for 128-bit encryption:

1. Open Internet Explorer.
2. Click on Help from the menu bar.
3. Select About Internet Explorer.  The line after the version should say "Cipher strength: 128-bit".
   If your Cipher strength says 56-bit, then you will need to download the High Encryption package for your version.

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Internet Explorer:
Please review all options and select the one that is most appropriate for your system:

• For Windows 95/98/NT:
• Install Internet Explorer High Encryption Pack to keep your current IE browser (versions 4.x to 5.0x) and upgrade to 128-bit encryption only.
• For Windows 2000 or ME:
• Install Windows 2000 High Encryption Pack to upgrade your system to 128-bit encryption.
• For Windows 98/NT/2000/ME/XP
• Install Internet Explorer 6 which includes 128-bit encryption.
• Order a CD with the browser software on it at Microsoft's website.

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Yes, these can be found at the following web site:

http://www.webct.com/exchange/viewpage?name=exchange_browser_tuneup_information

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Some proxy servers can interfere with various areas of WebCT, including saving quiz questions. As a workaround, users can configure their Internet browsers to avoid using the proxy server.

Error messages that might be seen include the following:

Connection reset by peer

SERVER_RESPONSE_RESET

Here are two error messages indicating that a proxy server is interferring with WebCT:

ERROR

The requested URL could not be retrieved

While trying to retrieve the URL:

http://webct.una.edu/SCRIPT/course_ID/scripts/student/serve_new_quiz?

The following error was encountered.

Read Error

The system returned:

(54) Connection reset by peer

An error condition occurred while reading data from the network.

Please retry your request.

Server Error

The following error occurred:

The server response could not be read because of an error.

Contact your System Administrator.

(SERVER_RESPONSE_RESET)

Please contact the administrator.

Solution:  To configure your Internet browser to prevent these problems, please do the following.

1. If using Internet Explorer as an Internet browser, with Microsoft Windows as an operating system:



Select Tools --> Internet Options --> Connections.



If using a Local Area Network connection, click "Lan Settings..."



If "Proxy server" has been selected, click "Advanced..."



Enter "webct.una.edu;unaportal.una.edu;sctweb.una.edu;paygw.una.edu" into the Exceptions area.



Click OK, OK, OK to confirm.



If using a dial-up or VPN connection, select the connection under Dial-up and Virtual Private Network settings and click "Settings..."



If "Proxy server" has been selected, click "Advanced..."



Enter "webct.una.edu;unaportal.una.edu;sctweb.una.edu;paygw.una.edu" into the Exceptions area.



Click OK, OK, OK to apply.



2. If using Internet Explorer as an Internet browser, with Mac OS 10.x as an operating system:



Select Apple menu --> System Preferences --> Network --> Proxies.



If "Web Proxy" has been selected, enter "una.edu" into the area labeled "Bypass proxy settings for these Hosts and Domains".



Click "Apply Now" to apply.



3. If using Internet Explorer as an Internet browser, with Mac OS 9.x as an operating system:



Select Edit --> Preferences -->Network --> Proxies.



If "Web Proxy" has been selected, enter "webct.una.edu;unaportal.una.edu;sctweb.una.edu;paygw.una.edu" into the area labeled "List the sites you want to connect to directly, bypassing the proxies set above."



Click OK to apply.



4. If using Netscape as an Internet browser (with either Microsoft Windows or Mac OS 9.x or 10.x as an operating system):



Select Edit --> Preferences --> Advanced --> Proxies.



If using a Local Area Network connection, click "Lan Settings..."



If "Manual Proxy Configuration" has been selected, click in the field next to "No Proxy for..."



Enter ".una.edu" into the text field.



Click OK to apply.

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AOL 7 is recommended.

If you are using AOL, the AOL browser is built on top of Internet Explorer and relies on the version of IE that is installed on the client machine.

AOL users need to be running Internet Explorer version 6.

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Due to limitations in the way AOL browsers handle javascript, using an AOL browser may cause difficulties for you when you try to access WebCT or UNAPortal.

To connect to UNAPortal and WebCT, if you use AOL:

1. Log on to your AOL account.
2. Minimize (not close) the AOL window.
3. Open Netscape or Internet Explorer.
4. Enter the correct URL for UNAPortal - http://unaportal.una.edu

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